For all guests travelling with Etihad Airways, it is mandatory to wear a face mask or covering at all times, including at the airport and on board.

If your customer has a disability that prevents them from wearing a face mask, they must carry a medical certificate issued by a licensed medical doctor for the duration of their journey.

The certificate must confirm that they are exempt from wearing a face mask for the entire duration of their journey (departure, return and stopover flights), and include their full name, date of birth and passport number.

Guests can download a mask exemption certificate or their doctor can provide a certificate signed or stamped on clinic letterheaded paper. The certificate must be issued in English or Arabic within 21 days of the first flight. Other languages may be accepted upon verification from an Etihad Airways representative.

For guests who are unable to wear a mask, we recommend that wearing a face shield on board, at any time spent out of their assigned seat and during cabin crew service.

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